We can help

Our support services cover our software products, Caché applications and hardware, in a combination to suit you.
Our dedicated support staff offer a personal service without the frustration of speaking to operators who do not understand your system.


Contact Information

If you have a question, contact our support centre where we'll be happy to help you. Calls can be logged via email or phone or, if you have an online support account, by submitting an on-line support request. Email: Tel: +44 1932 252568


Our FAQ database is here.

Discussion Forum

If you'd like to discuss our products with other users, please join our Google Group.


Have an idea about how any of our tools or services can be improved? Want to comment and vote on ideas from the community? Visit http://georgejames.ideascale.com/ and take part.


We also host a set of pages giving valuable information about MSM-Workstation.

Opening Hours

Our support center is open from 0900 to 1730 GMT/BST, Monday to Friday, except for UK public holidays which are listed here.